Return & Refund Policy
Effective Date: 01/03/2026
Introduction
At Urbansoft, we strive to ensure customer satisfaction. This policy outlines the terms for returns, replacements, and refunds for purchases made through www.urbansoft.co.in
Eligibility for Returns
Products can be returned if they are damaged, defective, or incorrect at the time of delivery. The request must be raised within 7 days of delivery.
Non-Returnable Items
Products that are used, damaged due to misuse, or not in original packaging may not be eligible for return.
Replacement Policy
Eligible products will be replaced at no additional cost. Replacement is subject to product availability.
Refund Policy
If a replacement is not available, a refund will be processed to the original payment method within 5–7 business days.
Cancellation Policy
Orders can be canceled before dispatch. Once shipped, cancellation is not possible.
Contact Us
For any return or refund queries, please contact us via our website contact form or support email.
- Website: www.urbansoft.co.in
- Contact: +91-9650577797
- Email: support@urbansoftcarcare.com